Overview

Having trouble with Age of Empires: Definitive Edition? Not to worry! We’ve collected a list of issues and solutions here to help you get back to the game! To have the best experience possible, follow the tips in this guide. There are three primary categories of tips:

 

Common Issues Troubleshooting

I can’t Download/Install/Launch the game!

If you’re experiencing problems launching the game, please refer to your specific issue below and follow the listed steps. If the listed steps don’t work, please reach out on the AOE:DE forums for support from the community.

The app won’t download, or won’t install after downloading.

  1. Restart the Microsoft Store app.
    • If you can’t download or install, this is the first thing to try. If the download stops partway through, you may need  to restart the  app again.
  2. Check system requirements.
    • Ensure that your system meets the minimum requirements to run the game, including your version of Windows 10.
      • Update Windows 10 if necessary. Instructions can be found here.

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The app crashes and sends me to the Microsoft Store. (Error 0x803F8001)

In many cases, the process of installing a different app from the Microsoft Store may resolve the underlying issues preventing Age of Empires DE from launching. This helps many users who are seeing the 0x803F8001 error.

  1. Install any free app from the Microsoft Store.
    • Open the Microsoft Store app, and click on the profile picture in the top right corner.
    • If you have multiple accounts signed in, sign out of all accounts except the email account linked to the purchase of Age of Empires: Definitive Edition.
    • Next, in the Microsoft Store download and install any free app (such as Age of Empires Castle Siege or Microsoft Ultimate Word Games).
    • Once installation is complete, navigate to the Microsoft Store “Library” page and launch Age of Empires: Definitive Edition.

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The app crashes soon after launch, or when trying to start a game.

There are several potential solutions to this issue. Please try the following steps in order:

  1. Check system requirements.
    • A significant number of crashes at launch are due to the game being launched on a PC that does not meet the minimum system requirements.  Ensure that your system meets the minimum requirements to run the game, including your version of Windows 10.
      • Update Windows 10 if necessary. Instructions can be found here.
  2. Update your display drivers.
    • Many crashes have been traced to outdated display drivers. Update your drivers to the latest version. You can find updates here.
  3. Check your antivirus settings.
    • Some antivirus programs may prevent the game from launching. Check your antivirus settings to make sure Age of Empires: Definitive Edition is not being blocked.
    • Add the game to any whitelist feature in your antivirus program. (Note: some antivirus programs may remove Age DE from the whitelist when you update the game. Double check that the game is still on your whitelist!)
    • Here are a few particular antivirus programs with known conflicts, and resolution steps for each:
      • Avast: Age of Empires DE must be added to the program’s whitelist. Steps can be found here.
      • AVG: Age of Empires DE must be added to the program’s whitelist. Steps can be found here.
      • Bitdefender: Age of Empires DE must be added to the program’s whitelist. Steps can be found here.
      • Comodo: disable shellcode injection detection.
      • F-secure: Age of Empires DE must be added to the program’s whitelist.
      • Trend Micro: Age of Empires DE must be added to the program’s whitelist. Steps can be found here.
    • If the antivirus requires you to target the game files through “Browse…”, the default file path will be:
      • Steam: Program Files(x86) > Steam> steamapps > Common > AoEDE > AoEDE_s.exe
      • Windows Store: Program Files > WindowsApps > Microsoft.Darwin_100.1.27805.0_x64__8wekyb3d8bbwe > AoEDE.exe
  4. Uninstall and reinstall Age of Empires: Definitive Edition.
    • If you were able to install, but are having trouble with crashes, please reinstall the app using these instructions.
  5. Run the Windows 10 Store App Troubleshooter:
    • Instructions for the troubleshooter can be found here.
  6. Move the app to a different drive. For some users who have experienced the crash on startup, it may be due to low disk space on the drive where the game is installed.  This can be solved by either freeing up some space on that drive to allow the more virtual memory to be used or by moving your game to a different drive that has more space.  To move your game to a different drive, follow these steps:
    • Type in Apps & features in your Cortana search bar
    • Select Age of Empires: Definitive Edition
    • Click the Move button
    • Choose the new drive from the drop-down menu
    • Click Move

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I can launch the game, but I just see “You must sign in to continue” or “Can’t sync with Xbox Live” on the title screen.

Some users with account problems have had success by logging in to the Xbox Live service through a different app prior to launching Age of Empires DE. Try the following steps in order:

  1. Make sure you are connected to the internet.
  2. Sign in to your Xbox Live account via the Xbox app.
    • Download and install the Xbox app from the Microsoft Store.
    • Sign out of all other Microsoft accounts.
    • Log in to the Xbox app using your Xbox Live credentials.
      • If you don’t have a free Xbox live account, you can create one at account.xbox.com. Make sure to link your new Xbox Live account to the Microsoft account you used to purchase Age of Empires DE.
  3. Launch Age of Empires Definitive Edition.
    • If prompted, log in using your Xbox Live credentials
  4. If your issue continues, check your firewall software (if you have any).
    • Ensure that ports 3478 and 5222  (UDP & TCP) are open and forwarded, then repeat the steps above.

Many users are fixing this problem by Executing a Power Shell Command. Try following these steps in order:

  1. Open PowerShell as administrator.
  2. Type the following command and hit Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Other users have had success running  SFC and DISM commands. System File Checker is a Windows utility that allow user to scan for and restore corruptions in Windows system files. Follow these steps for instructions:

  1. Open Command Prompt (Admin).
  2. Type this sfc /scannowand hit Enter.

If none of these work for you please:

  1. Look for answers on the Xbox for Windows 10 support page.

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Other Common Issues

I bought the Windows Store version before August 19th, 2019 and now it won’t launch!

  • With the release of Age of Empires: Definitive Edition on Steam, in order to enjoy all the benefits of cross-network play, existing owners of Age of Empires: Definitive Edition on the Windows Store will need to download a brand-new client. This is a completely free upgrade for anyone who already has the game in their Windows Store library. Full details are on the forums.

I have issues when minimizing the game!

  • Make sure that you have allowed apps to run in the background. To do this, search for “Background Apps” in your Windows 10 Settings. Ensure that “Let apps run in the background” is On, and that Age of Empires: Definitive Edition is On.

The game keeps reading aloud everything I do!

  • In some rare instances, the Accessibility options are enabled by default when starting the game.  But don’t worry, it’s easy to fix!
  • From the main screen, go to Options -> Settings and un-check the three boxes under Accessibility, and click the OK button to save your settings.

I can’t click the Multiplayer button!

  • Make sure you’re signed in only on this machine. If you have signed in to any other PC’s with the same account lately, ensure you’ve signed out everywhere else.
  • Launch the Xbox App prior to launching the game, and ensure that your profile signs into Xbox Live without issue. If you can’t sign in to Xbox Live, contact Xbox Live support.

Why can’t I play Age of Empires: Definitive Edition offline?

My game keeps lagging or crashing during gameplay!

Although Age of Empires DE runs fine on any PC that meets the minimum requirements, not all game settings are suited for every machine. If you’re having performance issues, try the following steps in order. You can find more information below, under “Maximizing Age of Empires Definitive Edition Experiences.”

  1. Check system requirements: Ensure that your system meets the minimum requirements to run the game.
  2. Run recommended display settings:
    • Right-click on your desktop and select Display Settings.
    • Select Advanced Display Settings.
    • Select Recommended.
  3. Close Background Apps: If your system does meet minimum requirements, you may have too many apps running in the background. Close all other apps before launching Age of Empires DE to ensure your system can successfully run the game.
  4. Reduce the population cap: High-population games can cause performance issues on some machines. Try a game at the default population cap of 50; if that runs smoothly, you may experiment with higher numbers.
  5. Reduce the number of players in your game: Games with a higher number of players naturally have a higher population, and each human player you add contributes lag to the P2P connection. Try a 1v1 game against an AI, then gradually increase the number of AI and/or human players until you get a sense for what your PC/internet connection can handle.
  6. Set your region when creating a multiplayer lobby. Distance might make the heart grow fonder, but it doesn’t do great things for your P2P connections!
    • Remember to check the colored bars in your multiplayer lobby to see who’s having trouble connecting with other players, and have the host click “run as a dedicated server” if everyone has a good connection to the host but not to each other.

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None of this worked/My question isn’t answered here!

If none of the solutions suggested above resolved your issue, we want to hear from you! You can help us fix the issue for everyone by providing more information. Please follow the steps below in order:

How to report your issue to the Age of Empires DE team:

  1. Report your issue on the Windows Feedback Hub (or upvote if the issue has been reported already).
    • Launch the Windows Feedback Hub
      1. Hit Win+F to open the feedback hub, or type “Feedback” in your Windows 10 task bar and click on “Feedback Hub”
    • If you have an error code or bug description, type it into the “search feedback” box to see if the problem already exists/is known.
      • If the problem IS known, we’re already working on it! Click on the UPVOTE button; this helps us figure out how many people are having the same problem.
      • If the problem is NOT known, click on “Add new feedback”, and fill out the requested information accordingly.
        • When filing feedback please place the game title within the “Summarize your issue” field, and steps to reproduce the issue under the “Give us more details” field. This will assist us in locating your feedback.

Thank you for taking the time to help improve Age of Empires DE for everyone.

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Maximizing Windows 10 Experiences

To get the most out of your Windows 10 experience, ensure your Windows 10 machine is up to date and your Xbox Live account is ready for use.

  • Updating Windows 10
    1. Click on the “Type here to search” Cortana field in your Windows taskbar
    2. Type Settings and hit enter
    3. Click on Update & Security
    4. Check for updates
    5. Restart your Windows 10 machine
  • Enable Game Mode on Windows 10
    1. This helps you get the best performance while playing Age of Empires: Definitive Edition. Visit Use Game Mode while gaming on your PC for more info.
  • Purchasing Age of Empires: Definitive Edition on Windows 10
    1. Make sure you are signed into your Windows 10 device with the account you want to purchase the game with. To check this, launch the Store app and select the photo icon at the top-right corner. If this isn’t your account, you’ll need to sign out and sign in with the correct account.
    2. Within the Store app, search for Age of Empires: Definitive Edition.
      Alternatively, you can go to this page. Make sure that you’re signed in with the correct account before continuing.
    3. Select the Buy button and follow the steps to complete your purchase.
    4. The Xbox app on Windows 10 allows you to integrate your Xbox account & settings while playing Age of Empires: Definitive Edition. To launch the Xbox app:
    5. Press the Windows button and enter Xbox.
    6. Sign in with the same account you use to play Xbox.
    7. Visit Benefits of running the Xbox app while playing a game on Windows 10 for more info.

For more help & support while playing games on Windows 10, visit the Xbox on Windows 10 support page.

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Maximizing Age of Empires: Definitive Edition Experiences

Before starting Age of Empires: Definitive Edition, close out all other applications. This will help ensure the best experience for Age of Empires: Definitive Edition.

Network Usage

Make sure your internet is prepared for a multiplayer experience. Your PC will be communicating with several others throughout the world so ensure that you have your networking arranged to maximize your access to the internet.

  1. Keep other devices accessing the same network port to a minimum
  2. Close other programs accessing the internet (Example: Web browsers, other game clients, etc.)
  3. To get the best experience with Age of Empires: Definitive Edition, make sure to open or forward these ports on your firewall or network hardware:
    • Port 3478 (UDP & TCP)
    • Port 5222 (UDP & TCP)

These steps will help you minimize your network lag and help your multiplayer experience. There is also the option of “Host as Dedicated Server” in the in-game multiplayer options that will help minimize issues if you encounter them.

Multiplayer Lobbies

When in a multiplayer lobby, users will see a column for “ping.” This column indicates the quality of the internet connection to the host and the other users in a multiplayer lobby:

  • Green indicates a strong connection.
  • Yellow indicates an adequate connection.
  • Red indicates a connection which may negatively impact gameplay.

If all users have good connections to the host but not great connections with each other, the host has the option to run as a dedicate server by checking the “Host as Dedicated Server” checkbox. Note that if this box is checked and the host quits mid-game, the game will end for all players.

Display Resolutions

Higher resolutions are more likely to negatively impact performance. To change your computer’s resolution:

  1. Right-click on your desktop and select Display Settings.
  2. Select Advanced Display Settings.
  3. Select Recommended

Remember that this setting will change the performance of Age of Empires: Definitive Edition and may lower framerate if setting is higher than the recommended option.

Game Speed

  1. From the main menu, go to Options > Settings > Speed (far left).
  2. Check the box next to the desired Speed option.

Display Zoom

Age of Empires: Definitive Edition features a “Display Zoom” setting that zooms the camera out so players can see more of the playable environment. To reach this setting:

  1. From the main menu, go to Options > Settings > Display Zoom
  2. Check the box next to the desired Display Zoom option.

As you pick a farther zoom setting the title will increase the number of assets on screen which can lead to performance problems.

 

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Need More Help?

 

If you are experiencing issues related to Xbox Live or Windows 10, please visit the Xbox on Windows 10 support page. You can also head to our forums at forums.ageofempires.com to discuss your issue with other members of the community.

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