Below is a list of known issues we are tracking for Age of Empires II: Definitive Edition. Note that this is not a comprehensive list; we will continue to update it with new issues as they are reported and fixed, will only include the most visible or disruptive issues that prevent you from enjoying the game, and will never include exploits that could be leveraged to gain an unfair advantage over other players.

If you encounter a bug that is not listed below, take a moment to visit the official Age of Empires forum and report the problem:

    1. Visit the official Age of Empires Forum
    2. Click ‘Report a Bug‘ in the Age of Empires II category
    3. ALWAYS search the sub-forum for similar issues before creating a new post.
      • If the issue has already been reported, add a comment to the existing thread.
      • If the issue has not been reported, start a new thread.
    4. Read up on How to Report a Bug or Exploit to make sure you have everything you need to post about an issue.
    5. Click Create Topic to finish creating your thread!

Thank you for taking the time to help keep our game clean and bug-free! We will try to update this list each month, as well as provide solutions to any new issues over on the official forum.


This page was last updated on March 03, 2020.

TRACKED ISSUES

CATEGORY ISSUE DESCRIPTION STATUS LAST UPDATED
Game Performance “5 Minute” Disconnect Players have reported a consistent disconnect from multiplayer matches after a short amount of time—usually around 5-10 minutes into a match. To narrow down the cause of the problem, we need more information about the experience of anyone encountering the problem:

Need More Information  Dec.20, 2019
Game Performance Game Crashes Though sporadic, we have received reports of game crashes occurring at different times, based on different factors, or with different symptoms. As they can be caused by any number of factors, we recommend working through the troubleshooting and game optimization steps in the following guides:

If you continue to experience issues, please visit the forum to find others who may be experiencing a similar issue.

Tracking Dec.17, 2019
Gameplay Translation/Localization Issues We are aware that there are some localization issues in the game. Please consolidate all translation bugs and suggestions into a singular thread for that language. Thank you!

NOTE: Language names listed here are translated using an app to increase accessibility. Please comment in the respective language’s thread if there is a translation issue with the name. Thank you!

Tracking Nov. 11, 2019
 Multiplayer Trouble Signing In or staying connected to Multiplayer Servers We are aware of issues that may prevent you from signing in to the multiplayer servers.

  • If you encounter this issue, please include as much information as possible as a response to this thread.
Tracking Nov. 08, 2019
Multiplayer Lobby chat cannot be seen if players have not selected a team color. The issue has been identified is being tracked for a fix in an upcoming build. Tracking Nov.25, 2019
 Settings & UI Font Style Legibility We are aware that certain text in the game can be difficult to read. Please report any issues you notice with as much detail as possible in this thread. Tracking Nov. 11, 2019
Spectator Mode Spectating can cause sync issues or crashes. We’ve received numerous reports about multiplayer match spectating causing problems. One fix was implemented with the Nov. 14 builds. The team is working on a second fix to be implemented in an upcoming build. In Progress Nov.15, 2019
Mods Mods disappear from in-game subscription list. Some players have noted that content mods seem to disappear from their in-game mods list.

  • Store users have solved the problem by logging into the Xbox Companion App before launching the game.
  • Some users have addressed the problem by re-launching their Steam client.
  • Some users have addressed the problem by verifying the integrity of their game files.

We are investigating a permanent fix for this issue.

Tracking Nov.22, 2019
Scenarios Editor The 3D water effect does not display properly in the editor. This only affects the editor; in-game 3D water effects always work properly. This issue is being tracked. Tracking Nov.22, 2019
Map Buildings may be replaced with random art assets. Particularly for Enhanced Graphics Pack users, buildings may look stretched or utilize the wrong texture.

  • For now, players have found that verifying the integrity of the game files (Steam) or re-downloading the DLC (Microsoft Store) fixes the issue.
Tracking Nov.22, 2019
Art of War Videos do not play. Players have found that updating their video driver addresses the issue. The team will be looking for a way to message this in the future.

Tracking Dec.3, 2019
Audio Voiceovers missing from the Campaign. If you are no longer hearing voiceover in the game, you will need to set your Steam client to a supported language and uninstall/reinstall the game. This will download the appropriate audio files, after which point you can change your Steam client back to your preferred language. Tracking Jan.6, 2020
Audio Sound disappears in long matches. We are currently investigating this issue to reproduce and implement a fix. Tracking Jan.6, 2020
Multiplayer Random Map always defaults to ‘Coastal.’  We are aware of the problem and will be working to implement a fix. Tracking Jan.6, 2020
Gameplay Gates can be permanently locked open. We are currently investigating this issue to reproduce and implement a fix. We believe it may be caused by scale or game performance. Tracking Feb.25, 2020
Gameplay In rare circumstances, units can path through buildings and gates. We have a solution for this issue in the works. Solved (Awaiting Update) Jan.23, 2020
Mods Audio mods only apply after a game restart. This will impact our festival mods and any audio modding. You will need to subscribe and download the mod, then re-launch the client for it to work. Tracking Feb.25, 2020
AI All selected units may get stuck in on a crowd and not make it to a destination, even if some of them have an open path. This might be linked to a bug where groups of units will disperse when another group attempts to walk thru them. We are continuing to investigate! Tracking Feb.25, 2020
Map Alpine Lakes balance. We are aware of some balance issues with the Alpine Lakes map and have a fix in the works! Solved (Awaiting Update) Feb.27, 2020
AI Pathfinding issues when re-targeting units. We have a fix in testing for a rare issue that can impact units when re-targeting enemies. This will accompany a future update! Solved (Awaiting Update) Feb.27, 2020
Campaign Genghis 3: Crash upon finding the Bombard Cannons Issue has been reproduced and is being tracked for a fix. Tracking Mar.03, 2020
Profile Profile displays huge number of played games.  We are aware of the problem and will be working to implement a fix. Tracking Mar.17,2020

 

FIXED ISSUES

These are issues which we presume to be fixed as of a recent update. If you continue to encounter the issue, please visit the official Age of Empires forum to report your experience:

CATEGORY ISSUE DESCRIPTION STATUS LAST UPDATED
Multiplayer Players sometimes lose ELO after playing a ranked game. This was a visual error that should be fixed as of Update 34055If you continue to encounter this issue, please visit the forum to let us know that you are still seeing the problem. Fixed (34055) Dec.17, 2019
Multiplayer Game Lobbies are not being displayed. This issue was related to several factors with how lobbies are displayed, and should be fixed as of Update 34055If you continue to encounter this issue, please visit the forum to let us know that you are still seeing the problem. Fixed (34055) Dec.17, 2019
Multiplayer AI exhibit strange behaviors. Several AI updates were implemented during the December Update (Update 34055), including improvements and several bug fixes. Please continue to discuss AI issues as you encounter them on the official Age of Empires or Steam forum. Fixed (34055)  Dec.17, 2019
Mods Crashes related to mods with empty .smx files. Mods with “empty” .smx files will now display a warning message before a game, as they can cause game instability and crashes. This was added in Update 34055. Warning Message Added
(34055)
Dec.17, 2019
Game Performance Crash to Desktop when advancing to the Castle Age. We have heard reports that advancing to the Castle Age may be causing a crash for some players. A fix was implemented to address this issue in the January Hotfix.

Note: Additional fixes are scheduled for release with the February update.

Fixed (34055) Jan.13, 2020
Mods Display a red ! and fail to download. Fixed a bug where mods could not be downloaded on systems with non-English characters in the local username. Fixed (34699) Jan.21, 2020
 Game Performance Performance Issues with Low FPS We’ve implemented several fixes to improve the performance of the game for most users. We will continue working to raise the game’s performance and lower the minimum requirements as we continue to develop the game.

  • Please try disabling Vsync and running the game.
  • Please follow the troubleshooting steps in this article: Game Optimization Tips
  • If you are unable to find a solution, please consolidate reports in this thread.
Fixed (34699) Jan.21, 2020
Campaign Sundjata 1 (‘Hunted’) mission crashes. This issue was fixed in the recent build. Please let us know if you continue to experience issues. Fixed (34699) Jan.21, 2020
Multiplayer Cannot see games listed in the lobby. Visit your settings menu and ensure that “Enable Crossplay” is checked. This should allow you to see all of the available lobbies based on your filter settings.

We are working on additional changes to better-communicate how crossplay works.

Jan.23, 2020
Gameplay Units are able to clip through walls. Issue resolved in update 34793. Fixed (34793) Jan.23, 2020
Gameplay The “Stop” hotkey does not work. Issue resolved in update 34793. Fixed (34793) Jan.23, 2020
AI Sends units to the westernmost corner of the map. Issue resolved in update 34793. Fixed (34793) Jan.23, 2020
Balance Town Centers take massive damage from certain units. Issue resolved in update 34793. Fixed (34793) Jan.23, 2020
AI Villagers can partially pass through buildings. Issue resolved in update 34793. Fixed (34793) Jan.23, 2020
UI Unit kills and deaths are not displayed correctly following a match. Issue resolved in update 35209. Fixed (35209) Feb.13, 2020
Gameplay Animals killed by military units allow the animals to be gathered for food. Issue resolved in update 35209. Fixed (35209) Feb.13, 2020
Campaign Gajah Mada 3 stalls after completing the objectives. Issue resolved in update 35584. Fixed (35584) Feb.27, 2020
Campaign Can’t ungarrison units from captured structures. This issue should be fixed as of build 35584, and largely frees units garrisoned during the Dracula 2 mission. Fixed (35584) Feb.27, 2020
Achievement “Sushi Lover” cannot be earned. This issue should be fixed, meaning the achievement will unlock in all languages! Fixed (35584) Feb.27, 2020
Mods Crash when clicking the ‘Browse Mods’ tab. This issue should be fixed as of build 35584. Fixed (35584) Feb.27, 2020