Hello Community! Today we’re shipping a patch that includes some diagnostic tools that are going to help us get some more information about issues that some users are experiencing on Xbox Consoles, and as part of that we wanted to provide some awareness that we’re closely tracking the problems you’re having and that we’re very much working on these issues now.
Developer Note: While this brief update is mostly a communication about what’s to come, we’d also like to add some context that we’ve got a lot of capacity dedicated to improving quality of life for our Console players over the next year and in general.
Our Console and our PC versions of the game are quite different under the hood. The Console versions include several unique UI and gameplay systems alongside underlying technology and engineering differences that mean certain kinds of issues will often need to be handled in slightly or significantly different ways in two different places. Depending on what kind of work effort we’re talking about, fixing issues or making changes often involves a slow step-by-step process in a linear order, with a fair bit of diagnostic process along the way.
Right now we’re focused on delivering fixes for players having problems with their game on Console and getting that in your hands as quickly as we’re able (timing still TBD). We know that you’re anxious for solutions and we sincerely appreciate your patience as we take the time needed to make sure we deliver reliable fixes and avoid additional problems. We definitely hear your concerns and we want you to know that we’re committed to supporting the overall health of our Console community for the long term!
Looking ahead, you should start to see an increased volume of fixes and changes in future patch notes that serve to uplift the experience on Console even further. This will come from an increased concentration on your Console experience overall, and you’ll see this play out over an extended period of time as we continue to service the game and build on the experience across all platforms.
As always, please continue reporting any additional issues you find, including logs and detailed info when possible. Your contributions so far have been extremely helpful, and we appreciate your support while we continue working towards a resolution.
– The Age II:DE Team
Thanks again to our amazing community members, all of whom have helped to make Age of Empires what it is today!
—The Age of Empires Team
Remember that you’ll need to update your game in the Microsoft Store:
- Open the Microsoft Store.
- Click the [∙ ∙ ∙ ] symbol next to your profile picture.
- Select Downloads and updates.
- Press the Get updates button to automatically detect, download, and install the latest changes to your game!
- Open the game. The title screen should show you on Build 174992.
If you are unable to launch the game after downloading the update, make sure you add (or re-add) the Age of Empires II: Definitive Edition client or folder as an exception to your firewall and antivirus program.
That’s it; you’re ready to play!
Remember that you’ll need to update your game in Steam:
- Open Steam.
- Click on Library to see your games list.
- Click Downloads at the bottom of the Library window.
- [If the new build does not download automatically,] click the Download Now button to manually download the new update.
- Open the game. The title screen should show you on Build 174992.
That’s it; you’re ready to play!
Remember that you’ll need to update your game in the Xbox App for Windows.
- Open the Xbox app.
- Games that are installed show up on the left side of the app.
- Hover over the game or click it, and then select Update.
- [If the new build does not download automatically,] hover over the game, select More Options (…), choose Manage. Under the Files tab, choose the option to Check for Updates.
- Open the game. The title screen should show you on Build 174992.
That’s it; you’re ready to play!
- Under the games tab from the PlayStation Home Screen Locate the game and hover over it. Make sure not to select it!
- While hovering over the game press the Pause button (☰) on your controller.
- In the new pop up menu select the Check for Update option.
- If there is a new update available, this will automatically start the download. If your game is on the most recent version, selecting this option will confirm that information for you.
That’s it; you’re ready to play!
Please note that custom mods may not be compatible with the latest game update. If you are experiencing issues launching or playing the game after downloading the new build, try disabling your installed mods before trying again.
Still having trouble? Visit our support site!
Ongoing…
Investigation
As always, we are continuing to track issues reported by the community for future updates.
For other known issues, please visit this page to see what’s being tracked!
DISCLAIMER
Please note that this list is subject to change and should not be considered a comprehensive list of all the known issues we’re tracking. The above is to inform you of the team’s current priorities, which will change as other issues arise or take precedence.
For the latest updates and announcements, please visit our social channels.