The Age of Empires team is THRILLED to introduce you to the brand-new Age of Empires Support Site! This is your one-stop shop when you’re having problems downloading, running, or playing the Definitive Edition games—whether you’re looking for solutions to common problems, workarounds for technical issues, information about known issues, or need help from one of our friendly support agents!



 

Have a Problem?

Whenever you encounter an issue in one of your games, start by searching the knowledgebase for answers and solutions to the most common problems!

Here’s how to get started:

  • If you want to search by game, click an image to jump straight to the list of articles about that game!
  • Don’t know where to begin? Use the Search field to see what articles already exist about your issue.
  • Can’t find a solution to your issue? We’ve got you covered; contact our awesome support team (see below) so they can help you out!

As new issues (and solutions) are discovered, the support site will continue to evolve and cater to our players’ needs. Check back whenever you encounter an issue in a game!

 

We’re Here to Help!

If you’re unable to find a solution or workaround to your issue on the support site, a dedicated team of Age of Empires support agents can help you find a solution! There are several types of requests you can submit:

  • Forum & Website Issues
  • Insider Support
  • Download & Installation Issues
  • Game Crash
  • Report a Player
  • Ban Inquiry
  • General Questions
  • …and more!

At the bottom of each article, you’ll see a link to Submit a request; use this to open a support ticket directly with our team, who will contact you via email to help you troubleshoot your problem! When submitting a ticket, here are a few tips to keep in mind that will help the team help you as quickly as possible:

  • Fill out EVERY field! Fill out all available fields to ensure that we have everything we need to assist you.
  • Be descriptive! Don’t hold back when describing the problem you’re experiencing. Try to highlight when it happened, what might have caused it, what you experienced, and any information that might be helpful for the team.
  • Attach your dxdiag! Especially if you’re experiencing a technical issue, your dxdiag file can provide some valuable insight into the root cause of the problem.
  • Include screenshots and logs! A picture can be worth a thousand words, and crash logs can provide much-needed insight into the issue. Attach any files you think will be helpful!

Once you’ve filled out the ticket fields, hit the Submit button and a support agent will get back to you as soon as possible!

 

Or Ask the Community

While our agents work to answer questions and expand the official knowledgebase, the community is also a wonderful resource for quick answers and troubleshooting steps! If you feel more comfortable asking questions, you can still visit the official forum and Discord to ask for help:

Above all else, we want everyone to enjoy their favorite Age of Empires games by removing the hurdles that stop you from doing so! Come visit the site and let us know if there’s anything we can do to help you enjoy your favorite Age of Empires game!

Discuss of 10 comments

  • natsuu13013 September 13, 2020
    la beta aoe3 est ouverte ? comment puis je acceder malgre mon inscription , et config requise ok
    Reply
  • memphisbelles September 12, 2020
    where can I submit feature requests / suggestions? I made a post in the forum in May, but it still hasn't been picked up by the team, despite quite a good consensus amongst the site members.
    Reply
  • princessbus9128 September 12, 2020
    Pls fix the game browser. Its very slow and sometimes don't work
    Reply
  • princessbus9128 September 12, 2020
    请修复游戏浏览器。它非常慢,有时不起作用
    Reply
  • sir-rubio-mx September 11, 2020
    Hello, the game search has to many problems, its super hard to find a match. Thanks
    Reply
  • abdelito73 September 11, 2020
    Pls fix the game browser. Its very slow and sometimes don't work... thz
    Reply
  • cosciajulian September 11, 2020
    Pls fix the game browser. Its very slow and sometimes don't work. Ty
    Reply
  • sidewardglint22 September 11, 2020
    Hello, can you fix a bug, which occurs when you search for a game. Sometimes it does not find it and in other a little rare it takes you out of the game?
    Reply
  • monkishgraph287 September 11, 2020
    Plis, you can repair the plis you can repair the search of games, it has a bug D: and crashes me the game
    Reply
  • alamoplank September 11, 2020
    It is nice to see new improvements. Much thanks to all staff :)
    Reply