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Age of Empires IV launches October 28th, available for Pre-order Now!

Thank you all for being here for the first days of Age of Empires II: Definitive Edition! As is the case with any game release, issues will inevitably arise as the live community begins running through the campaign or flocking to the multiplayer servers at the same time. We are working hard to track, investigate, implement, and report solutions as they arise, and we very much appreciate your patience as we work to ensure that everyone can enjoy the game!

Coming your way soon, build 32911 comes with fixes for some of the most prevalent multiplayer issues, crashes, and other problems preventing players from landing in the game. We don’t expect these to solve every problem for every user, but hope that they serve as steps towards a more stable game.


💬 DISCUSS: Age of Empires II: Definitive Edition Discussion Forum


If you continue to experience these (or other) issues, please let us know by visiting the discussion threads on the official forum; in the meantime, we will continue to listen, gather information, and provide support when and wherever we can.

As we’ve said before: thank you for your patience, and for being a part of this journey!

—The Age of Empires Team

 


Update 32911


▪ MS STORE ▪

Remember that you’ll need update your game in the Microsoft Store:

  1. Open the Microsoft Store.
  2. Click the [ ∙ ∙ ∙ ] symbol next to your profile picture.
  3. Select Downloads and updates.
  4. Press the Get updates button to automatically detect, download, and install the latest changes to your game!
  5. Open the game. The title screen should read Build 28529

That’s it; you’re ready to play!

▪ STEAM ▪

Remember that you’ll need update your game in Steam:

  1. Open Steam
  2. Click on Library to see your games list.
  3. Click Downloads at the bottom of the Library window.
  4. [If the new build does not download automatically,] click the button to manually download the new update.
  5. Open the game. The title screen should read Build 28529

That’s it; you’re ready to play!

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◆ FIXES ◆

  • The matchmaking lobby should now display your connection quality and available game lobbies more quickly and consistently as of build 32911. When you first reach the Multiplayer Lobby Browser, you may notice the Connection Quality tool searching for servers where you can find matches. Please allow up to 40 seconds for this search to complete.
  • Fixed an issue where the Enhanced Graphics (UHD) option would appear grayed out despite having installed and enabled the DLC.
  • Fixed an issue where clicking the Spectate Games tab would result in de-syncing or locking up the game client.

 

◆ IN PROGRESS ◆

  • Fixed an issue where certain file paths could result in a File Error 12 crash that would prevent the game from launching. Ongoing discussion about this issue can be found here.
  • Fixed a rare issue where completing a ranked match could erroneously display a negative ELO. Note that actual ELO score should not have been impacted.
  • We are continuing our work to update and stabilize the multiplayer servers. Several servers have been spun up to support the population, and we are continuing to investigate issues where servers are not appearing (or appearing incorrectly) in the Lobby Browser.

 

◆ KNOWN ISSUES ◆

 

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Discuss of 58 comments

  • duskbook1283111 December 4, 2019

    I think several changes should be done in DE, sarch arc can have +1 in feudal +1 in castle +1 in imp,it would be more balanced I think, and steppes wtf is that they should at least cost more gold and if they are spec nomadic horse riders, nomadic civs like mongols huns pers turks berbers etc should have it, and turks should have siege engineer upgrade, make koreans feudal age towers great again :D

    Reply
  • jaassil November 28, 2019

    Is there a compatibility issue for using the mods with UHD pack? I reinstall the game, try to install e uninstall, reinstall the mods... nothing is working.

    Reply
  • gambit November 26, 2019

    Every time I try to subscribe to a mod I get a sign in request. I sign in with my Steam account, it logs me in (I can see my steam user image) but then it does not subscribe. Retrying results in the same loop, over and over.

    Reply
  • drivenwalk79924 November 26, 2019

    I continue to get a failed GPU startup. Intel(R) HD Graphics GPU with vendor ID 329022 and device ID 70 is not direct x 11 compliant. I went into dxdiag and system is running direct x 12. Any suggestions?

    Reply
  • wrath November 24, 2019

    as of this update, are we able to play cross-platform multiplayer or else?

    Reply
  • berghuerde26240 November 22, 2019

    Why is my game installing again?
    without any action from my side, no updates, nothing.
    I played 2 days before and now I start my computer and want to play and it guides me to the microsoft store and shows me that the game is downloading again????

    wtf
    why such stupid guys working in such a company and dont get fired? A high school student can do a better job...

    Reply
  • standoffcap719 November 22, 2019

    when i try to play a multiplayer game, last 5min or less and the game disconected and send my to the lobby. dont crash, just was loss the conexion or something. have anny solution for this?

    Reply
  • showtimeo321 November 21, 2019

    I have had the game crash 3 times now mid-game in a multiplayer match. SUPER FRUSTRATING! There is no error message associated with it. The entire game just shuts down and brings me back to desktop. I know my settings are not too high because the game runs fine other times. This needs to be fixed ASAP

    Reply
  • bemo222 November 20, 2019

    Hello, you post that the update 32911 its available to microsoft store and tis is not truth, wy??

    Reply
  • expaxx November 20, 2019

    Still a version mismatch between Steam and Microsoft. Me and my friend bought the game on seperate platforms to play together 4 days ago and still can't.

    Reply
  • javicas86 November 20, 2019

    Hello, can you at least detail what's the reason why you got published two different game versions on the stores and provide an ETA for normalizing the issue? Best,

    Reply
  • pr3dator72 November 20, 2019

    So i just bought this game and its broken? i can't play it....and there is no ETA on the fix?...nice...really nice....

    Reply
  • loukanoslawine November 19, 2019

    Lamentável sair uma versão antes na STEAM do que na plataforma da própria desenvolvedora. Isso é uma vergonha. Acredito que o maior publico do age 2 é poder jogar com seus amigos. Então a empresa lança um sistema "crossplataform" que simplesmente não funciona!
    Francamente, estou quase cancelando meu xbox pass, pq assim simplesmente a microsoft não está merecendo nem um centavo do meu dinheiro!

    Reply
  • fledhorizon9021 November 19, 2019

    Any reason muilti-player is not working on the windows store yet. I got the game to play with Friends, and the computer is not my friend.

    Reply
  • kryystoff November 19, 2019

    So the disastrous update situation continues? This was my first buy i did on the Microsoft Store instead of Steam. Allready regreting it... Whoever is responsible for this mess can be sure, that thousands of costumers will never buy anything on the Microsoft Store again. I surely won't. It's a really good game, but I strongly disencourage anyone from buying this game from the Microsoft store.
    So thank you for nothing Microsoft...

    Reply
  • guillermoxiii November 19, 2019

    Me compre el juego en la propia plataforma de MICROSOFT.
    Llevo intentando jugar con un amigo que se lo compro en STEAM desde el día que salio, siendo imposible.
    Los de STEAM ya tienen una actualización y el propio MICROSOFT todavía no la tiene.
    Quiero que me devuelvan el dinero para poder comprarlo por STEAM.
    Es increíble que el propio desarrollador del juego vaya por detrás. Que vergüenza!!

    Reply
  • bs1deromance November 19, 2019

    4 days later and you still can't get a simple update onto Microsoft store.. the native store that really should get updated first if not same time?

    So this is going to be a pattern.. meaning anyone that has bought it on Microsoft Store or downloaded using Microsoft Game Pass has a game with no multiplayer as the majority of the player base is on Steam.

    It's a good job I got this on Game Pass or I'd be demanding money back. It's an appalling way to run things and means that if anyone wants to actually play multiplayer they need to buy it on Steam; so people potentially have burned money and now can't use the multiplayer or play with their friends - the entire promise of cross-play turns out to be a complete f&@*ing lie or promise that you realised you can't now deliver on...

    Sort it out guys, cmon.

    Reply
  • cerialkiller November 19, 2019

    When I am playing multiplayer after a while the game gets too slow. My connection is 200Mb and my pc is overkill for the game :(

    Reply
  • karadjordjexb1 November 19, 2019

    What about Age of Empires IV?
    Wherever you search online, it says release date 14th November. All I know is that it was not release, but just a reveal that they are working on it.

    And everything is concentrated to Age of Empires II. Is this because once again we have to wait the fourth edition for over than 2 years?

    Reply
  • kc626kc November 19, 2019

    win store 32875--9G
    steam 32911--30M
    What are you doing huh?
    Is that your best way to repay whom support you devotedly?

    Reply
    • kc626kc November 19, 2019

      oh soooory I made a mistake. It is 14.3 G for win store version!

  • whypp November 19, 2019

    It's shameful that AoE2DE from the MS Store isn't updated as Steam version. And now you guys released an old-patch update, like what???

    Reply
  • asr-i-enrage November 19, 2019

    U did a well job Microsoft i bought the game twice now so i can play with my friends. Good marketing dudes. I appreciate it.

    Reply
    • bs1deromance November 19, 2019

      Fuckin a, man. Dupe us into buying a million copies just so cross play actually works..

  • asr-i-enrage November 19, 2019

    For real guys??? Why the Microsoft store is getting a diffrent older patch than the steam people. I cant play with my friends... We bought us the games.. On Plattforms we like. Amd what now? We cant play a single game since release, because u guys failor to patch the games in the same way.. BIG THANKS!!!!

    Reply
  • arhtur-dent November 19, 2019

    Why are we having a different gamed version on steam and the Microsoft store?

    Stuff like this is the reason why the Microsoft store has been a miserable failure since day 1.

    Reply
  • roachtown November 19, 2019

    So you guys update the steam version 3 days before the game pass version, and then you release a not up-to-date patch for the Microsoft store? what the fuck are you guys doing? I had my steam friends roll back to the previous version to play and now they cant because game pass users have some random old patch

    Reply
  • kgbcrazy November 18, 2019

    When update for age 1 DE? The game is great. Just need to fix fps issues plus a better lobby ( just copy the one from age 2 de, including rating system - only 1x1 and team game). Make it easier for the players. Current lobby is bad. Age 1 is still a huge game in Asia, specially in China and Vietnam. In Vietnam, there are 400.000+ active players in classic version. Just look for Chimsedinamg, Vietnam number 1, his stream some times reach more than 100k viewers! There is a huge potential in age1, just give us fan some atention.

    Reply
  • lennix1337 November 18, 2019

    ARE U GUYS TROLLING? WHY DO YOU UPDATE STEAM WITHOUT UPDATING MICROSOFT STORE, AND NOW THAT MICROSOFT STORE IS UPDATED, IT'S WITH THE OLD PATCH??????????? NOT THE LATEST? WHAT THE ACTUAL F**K

    Reply
  • strider629 November 18, 2019

    I am having issues getting the game to start properly. It goes through the opening cutscene (sometimes), and half the time I get to the main menu it will allow me to select a game mode, but ultimately the screen turns black. It worked fine a few days ago, but now all I get is a black screen with main menu music. Anyone else experiencing this?

    Reply
  • matheusletieri November 18, 2019

    Every time I get in an online game I am disconnected from the game, simply out of nowhere, please, maybe it's some error with the server, correct, as this is very unpleasant. : (

    Reply
  • demolition November 18, 2019

    Everytime I try to play with friends online I'm disconnected. There is some problem with servers or something. Please, It is not just me, my friend is disconnected as well. Help us with some updates. Thanks

    Reply
  • rucasantos November 18, 2019

    Nunca mais vou comprar um jogo na loja da Microsoft. Completo desrespeito liberar o patch de atualização primeiro para outras plataformas e ignorar os clientes da própria empresa.

    Que decepção.

    Reply
  • leb992 November 18, 2019

    Y'all really went the whole weekend without updating the windows store.

    I have faith in ye, Monday, summon productivity!

    Reply
  • lynian996 November 18, 2019

    Can we get a fucking ETA on the patch release for games pass so I can play with my friends?

    Reply
  • sugar118 November 17, 2019

    Please fix the spanish language in voices, you only have to take the voices from the original game. I will not play it until you fix this, thanks you.

    Reply
  • rocky-death November 17, 2019

    Hey guys, is there a way to play the game on LANmode without the internet (steam or MS)?
    We want to play it at our Chistmasparty and there is no internet available...

    Reply
  • macvirii November 17, 2019

    WTH... spent 1h troubleshooting why I couldn`t see my friend lobby to discover this TRAGEDY.
    You really spoiled my Sunday afternoon.
    FWIW you guys are showing how sh!t MS Store really is.

    Reply
  • artikusnc November 17, 2019

    Hey guys, there is some way to download the update ? i bought the microsoft version.

    Reply
  • vagabond01 November 17, 2019

    Is there any way to change this in the future so that MS store and Steam get the update simultaneously? It's really dampening my desire to keep my Game Pass if I can't play with my husband who purchases on Steam :/

    Reply
  • hunted-outlaw November 17, 2019

    Please, FIX THE CROSS-PLAY, or at the very least address the issue. The only reason I got this game was so that I could play with my friend who has it from the Microsoft store and I can't even play it with them after owning it for a couple days now.

    Reply
  • dengood November 17, 2019

    not the end of the 6th mission in the campaign of the Last Khans, all the tasks are fulfilled

    Reply
  • josethefail29 November 17, 2019

    Hey Guys, Do You know what happened to the El Dorado Campaign? It is not included in the Definitive Edition of Age of Empires II, there's an other campaign called "Pachacuti" but this one has a story completely different. Will you make a El Dorado Remake? Have a nice day :3

    Reply
    • shadowk20 November 17, 2019

      That campaign was changed to the new one, that the original had no historical validity as if it were the case of the rest of the campaign, that is what I understand

  • crome6768 November 17, 2019

    Its been an entire day and there still not even a hint of when Microsoft store users will get this update?! Seriously? They're your damn publisher I get this likely isn't on your end but holy shit how under funded and pathetic is the store team and MS if they can't push an update for their own game two days after it landed for everyone else on a competitors platform.

    Reply
  • tekkonet November 16, 2019

    Can Definitive Edition users play LAN with non-Definitive Edition users? (On Steam)

    Reply
    • cavaliereneroit November 17, 2019

      That's impossible

  • caution-crip-2 November 16, 2019

    My only issue is that when I play custom skirmishes the Ai players barely build an army making it very boring. I played on hardest setting this morning and not once did they attack me

    Reply
    • cavaliereneroit November 17, 2019

      That's impossible, I'm sure that's a bug, cuz I play on medium, and at 20 or earlier the attack me with army of 6/7 men and grow with time

  • peakrobin5145 November 16, 2019

    Hi Dev Team.

    Really good game, beautifull graphics and gameplay.

    Right know they are some ram issue. Can even run the benchamark. Games crashes to desktop often. I have only been able to play 1 match against 1 AI otherwise it crashes.

    Is there any ETA when this will be fixed? I am really exited to play this game but right now I am a little bit dissapointed with the release experience. Hope this solves soon.

    Reply
  • bergasm November 16, 2019

    Big oof

    Reply
  • seilkardinal869 November 16, 2019

    Thanks for the info regarding crossplay. Looking forward to play with my steam friend in the future.

    Reply
  • sateless November 16, 2019

    My game closes after 5 minutes of campaign start. This is a problem in the game. I can't play because it closes by itself.

    Reply
  • alejandroc92 November 16, 2019

    Still waiting for the MS Store update! You shouldn't do this.

    Reply
  • zatekusen November 16, 2019

    Isn't the Microsoft Store owned by ...Microsoft? I find it's funny that people on Microsoft Store always get slower update. Aren't they supposed to promote Microsoft Store?

    Reply
  • cbasin November 16, 2019

    The biggest thing is the lack of lobbies. Im from the UK and there are ever only 2/3 lobbies

    Reply
  • lessond November 16, 2019

    My game STILL crashes to desktop with no error message at the loading screen. Really frustating!

    I can play Age of Empires: Definitive Edtion just fine, but not Age of Empires 2: DE???

    I play other high-end PC games with no crashes.

    This is definitely a problem on your part dev team.

    Reply
  • fdnsdjgidsngnxs November 16, 2019

    performance when...

    Reply
  • davidsnoekdutch November 16, 2019

    nice thank you, and wow there are some impatient people here...

    Reply
    • de-vulus November 16, 2019

      They gave us a release date and I waited patiently. They released the game on that release date and now I can't play with my friend.

      That is totally on them and it's quite unacceptable.

  • leb992 November 16, 2019

    Totally killed our game night with the patch desync team. Not cool

    Reply
  • cardasp20941020 November 16, 2019

    A bunch of my friends bought the game to play on a friday night and you release a patch on one platform causing incompatibility .... what kind of mickymouse retard dev team is this?

    Reply
  • jpetoking November 16, 2019

    What a dumb move. Release the patch at the same time for both platforms or don't release it at all...

    Reply
  • shadowk20 November 16, 2019

    as you can, put a patch only on one of the two platforms where the game is thanks they ruined the night, if you do not want one to buy in the microsoft store let them know how they are going to do stupid things like these

    Reply

of 58 comments